Shipping Information

Order Processing & Dispatch

Orders are processed and dispatched Monday through Friday, excluding public holidays.

Standard shipping orders are usually processed within 72 hours before dispatch. If the dispatch date falls on a public holiday, your order will be shipped on the next business day.

Standard shipping is available for all supported destinations. Express shipping is currently available for orders shipping to China only. Express orders are typically processed and dispatched within 48 hours, excluding public holidays.

Once your order has been shipped, you will receive a confirmation email from info@comevic.com with tracking information. Please allow up to 48 hours for tracking updates to become available.

Delivery Time

Standard shipping generally arrives within 14–28 business days.

Express shipping (China only) generally arrives within 4–7 business days.

Please note that delivery times are estimates only and may vary due to customs clearance, weather conditions, carrier delays, or other circumstances beyond our control.

Shipping Fees

The fees below are listed in USD for reference only. Final shipping costs, available shipping methods, and destination availability displayed at checkout shall prevail.

Complimentary shipping is available on orders over $385. Shipping charges will be automatically waived at checkout once the order total reaches this amount.

Taxes and Duties

Some countries and regions may impose restrictions on the import of clothing and accessories. Customers are responsible for ensuring that the ordered items can be legally imported into the destination country.

Customs duties, import taxes, and any related fees are determined by local authorities and are the responsibility of the recipient.

If your parcel is held by customs or additional documentation is required, please contact us at info@comevic.com with your order number and tracking number. While we will do our best to assist, customs clearance cannot be guaranteed.

Tracking & Delivery Issues

Please note that processing time (up to 72 hours) is separate from shipping transit time. The delivery estimates above refer only to the transit time after dispatch. Processing times may be extended during peak seasons or public holidays.

Once your order leaves our facility, a tracking number will be provided so you can monitor its delivery progress.

If your tracking shows “delivered” but you have not received your package, please first verify your shipping address and check nearby areas such as your porch, mailbox, front desk, or with neighbors, and contact the carrier for additional delivery details. If you still cannot locate the parcel, please reach out to us within 7 days from the delivery date shown on the tracking page via our Contact Us page (recommended), or email info@comevic.com. We will assist in opening a carrier investigation. If the carrier confirms that the package was lost, misdelivered, or damaged in transit, we will offer a replacement or refund. If delivery to the correct address is confirmed, we will share any available delivery details and help advise on the next steps.

Incorrect Address & Refused Shipments

Please make sure all shipping information is entered correctly at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Orders that are refused, unclaimed, or returned due to failed delivery attempts may incur additional fees. Any such costs may be deducted from the refund amount, where applicable.