Return and Refund Policy
30-Day Returns
You may request a return within 30 days of the delivery date shown on the tracking page, provided the item is unused, unwashed, and in original condition with all tags and packaging intact.
Items showing signs of wear, washing, alteration, stains, odors, or damage are not eligible for return.
To request a return, please contact us at info@comevic.com. Approved requests will receive detailed return instructions and the return address by email. Returns sent without prior approval will not be accepted.
Order Cancellations
Orders may be cancelled for a full refund before shipment.
Once an order has shipped, we are unable to cancel or intercept the package.
You may request a return after delivery in accordance with our 30-Day Returns policy.
Refunds
If your return is approved and received, it will be inspected upon arrival. Once the returned item is received and confirmed to be in acceptable condition, we will initiate your refund within 7 business days.
Refunds are issued back to the original payment method used at checkout. After the refund is initiated, it may take an additional 5–10 business days for the funds to appear in your account, depending on your bank or payment provider’s processing times.
Original shipping fees are non-refundable. However, if the return is due to our error or a verified quality issue, we will also refund the original shipping fees.
Items that are confirmed to have a manufacturing defect or are damaged in transit will be fully covered by us and qualify for a refund or replacement at our discretion.
If tracking shows “delivered” but you did not receive your package, please contact us within 7 days of the delivery date shown on the tracking page so we can assist with a carrier review. If the carrier confirms the package was lost, misdelivered, or otherwise not successfully delivered, we will offer a replacement or a refund. If delivery is confirmed to the correct address, we will provide available delivery details and help with next steps.
Exchanges
We offer exchanges for eligible items requested within 30 days of the delivery date shown on the tracking page, provided the item is unused, unwashed, and in original condition with all tags and packaging intact.
Exchanges are available for the same item in a different size and/or color, subject to availability.
To request an exchange, please email info@comevic.com and include your order number, the item(s) you wish to exchange, and the requested size/color. Exchange requests must be approved before any items are sent back.
After approval, we will provide return instructions. Once we receive and inspect the returned item(s), we will ship the replacement item(s). If the requested replacement is unavailable, we may offer an alternative item or issue a refund at our discretion.
For exchanges due to a verified quality issue or damage in transit, return shipping costs will be covered by us. For all other exchanges, the customer is responsible for return shipping costs.
If there is a price difference between the original item and the replacement item, you may be required to pay the difference, or we may refund the difference to your original payment method.
Shipping Responsibility
For approved returns due to verified quality issues, return shipping costs will be covered by us. For all other approved return requests, the customer is responsible for return shipping costs.
Please ensure all return shipments are sent using a trackable and insured service. We are not responsible for items lost or damaged during return transit.
Non-Returnable Items
- Items marked as final sale or clearance
- Items that have been worn, washed, altered, or damaged
- Items returned without original tags or packaging
International Orders
For international orders, customs duties, taxes, and import fees are non-refundable. Any costs incurred for refused or unclaimed shipments will be deducted from the refund amount, if applicable.
Late or Missing Refunds
If you have not received your refund, please first check with your bank or payment provider. Processing times may vary depending on the payment method and financial institution.
If you have completed these steps and still have not received your refund, please contact us at info@comevic.com.
Policy Updates
We reserve the right to update or modify this Return and Refund Policy at any time. Changes will take effect immediately upon being posted on this page.