Help Center

We process and dispatch orders Monday through Friday, excluding public holidays.

Standard shipping: orders are generally processed within 72 hours before dispatch (excluding public holidays).

Express shipping (United States only): orders are typically dispatched within 48 hours (excluding public holidays).

Orders are not dispatched on public holidays. If an order is scheduled to ship on a public holiday, it will be dispatched on the next business day.

Delivery timeframes are estimates and may vary depending on the destination.

The timeframes below refer to transit time after dispatch. Processing time is calculated separately.

• Standard shipping: typically 14–28 business days
• Express shipping (China only): typically 4–7 business days

Please note that delivery estimates are not guaranteed and may be affected by customs clearance, carrier delays, weather conditions, or peak-season demand.

Once your order ships, you will receive an email from info@comevic.com with tracking information.

Tracking updates may take up to 48 hours to appear after dispatch.

Please contact info@comevic.com with your order number. We will help locate your order and provide available tracking details.

If your order has not shipped yet, we may be able to update your shipping details.

Please email info@comevic.com as soon as possible with your order number and the corrected address.

Once an order has shipped, address changes may not be possible. If a parcel is returned due to an unrecognized or incomplete address, reshipment fees may apply after you confirm an updated address.

Depending on your local regulations, taxes, duties, or import fees may apply and are generally the responsibility of the recipient.

If your shipment is held by customs or additional documents are required, please contact info@comevic.com with your order number and tracking number. We will do our best to assist, but resolution is not guaranteed.

We accept major cards and local payment methods including Visa, Apple Pay, Klarna, Diners Club, JCB, giropay, EPS, and SEPA.

Payment attempts may be declined for a variety of reasons, including but not limited to:

• Insufficient funds or credit limit restrictions
• Incorrect card details (card number, expiration date, or security code)
• Address or ZIP/postal code mismatch
• Bank or card issuer security checks
• Temporary technical issues with the payment network

If your payment is declined, we recommend the following steps:

• Double-check that all card and billing details are entered correctly
• Try using a different card or payment method
• Ensure your card is enabled for online and international transactions
• Contact your card issuer or bank directly to confirm the reason for the decline

For security reasons, we do not receive detailed information about why a payment is declined. Only your card issuer can provide specific details.

If a payment attempt is unsuccessful, your card is not charged. In some cases, a temporary authorization may appear on your account and will automatically be released by your bank.

You may request a return within 30 days of the delivery date shown on the tracking page, provided items are unused, unwashed, and in original condition with tags and packaging intact.

Please email info@comevic.com with your order number to request a return.

Once your request is approved, we will email you the return address and detailed instructions. Returns sent without prior approval will not be accepted.

No. Items that show signs of wear, washing, odors, stains, or damage may be rejected and will not be refunded.

Examples include makeup, deodorant, perfume, or pet hair/dander.

If a return is due to a verified quality issue (such as a defect or damage on arrival), we will cover return shipping and arrange a replacement or refund where applicable.

If the return is for non-quality reasons (such as sizing preference or change of mind), return shipping costs are the customer’s responsibility.

We recommend using a trackable and insured service. We are not responsible for loss or damage during return transit.

Once your return is received and inspected, we will email you to confirm approval or rejection.

If approved, we will initiate your refund within 7 business days.

After the refund is initiated, it may take an additional 5–10 business days for the funds to appear in your account, depending on your bank or payment provider.

Yes. We offer exchanges for eligible items requested within 30 days of the delivery date shown on the tracking page, provided items are unused, unwashed, and in original condition with tags and packaging intact.

Exchanges are available for the same item in a different size and/or color, subject to availability.

Please email info@comevic.com with your order number, the item(s) you wish to exchange, and the requested size/color.

Exchange requests must be approved before any items are sent back. After approval, we will provide return instructions. Once we receive and inspect the returned item(s), we will ship the replacement item(s), subject to availability.

Orders may be cancelled for a refund before shipment. Once an order has shipped, cancellations are not supported.

Please contact info@comevic.com as soon as possible with your order number.

If tracking has not updated for an extended period, please contact us via our Contact Us page (recommended), or email info@comevic.com with your order number and tracking number.

We will assist with a carrier investigation. If the parcel is confirmed lost or damaged in transit, we will offer a replacement or a refund.

If tracking shows “delivered” but you have not received your package, please first confirm your shipping address and check nearby (porch/mailbox/front desk/neighbors), and contact the carrier for delivery details.

If you still can’t locate it, please reach out within 7 days of the delivery date shown on the tracking page via our Contact Us page (recommended), or email info@comevic.com. We will assist with a carrier review. If the carrier confirms the shipment was lost, misdelivered, or damaged in transit, we will offer a replacement or refund. If delivery is confirmed to the correct address, we will provide available delivery details and help with next steps.

Please use our Contact Us page (recommended), or email us at info@comevic.com. For faster support, include your order number and a brief description of the issue.